# Citations > Issue, track, and resolve violations. Give residents a self-service portal to view citations, file appeals, and pay online. # Issue, track, and resolve violations > Citations Give residents a self-service portal to view citations, file appeals, and pay online. --- - **Self-service for residents**: Residents view citations, upload evidence, file appeals, and pay online without calling your office. - **Fewer disputes, better records**: Timestamped evidence, session logs, and clear audit trails reduce he-said-she-said disputes. - **Higher compliance, less follow-up**: Mobile-friendly payment and appeal flows mean more residents resolve citations the first time. - **Full visibility for your team**: Track every citation, appeal, and payment from one dashboard. No more switching between systems. --- ## Citation resolution, without the confusion ### View citation details Residents see the full picture: violation type, date, location, photos, and any supporting evidence. ### Submit supporting documents Upload photos, receipts, or other materials directly through the portal. No mail, no fax. ### File appeals online A step-by-step guided flow walks residents through the appeal process. No paperwork required. ### Resolve & pay online Secure, mobile-friendly payments with instant confirmation. Residents can resolve on their phone in minutes. --- ### Real-time violation tracking Monitor issued citations and resolution status in real time. ### LPR integration Connect directly with LPR camera systems to auto-match plates and reduce manual entry. ### Workflow configuration Route citations, appeals, and escalations based on your procedures. ### Reporting & audit trails Every action is logged. Pull reports for compliance reviews, court proceedings, or internal audits. --- ## Payments built for government scale Citations are high-volume and time-sensitive. Kaizen provides secure, PCI-compliant payment infrastructure built for public sector scale and auditability. - Explore Payments --- ## Connect to existing enforcement and judicial systems Citations don’t exist in isolation. Kaizen integrates with license plate recognition systems, police records, municipal courts, and payment infrastructure—supporting real-time data exchange while maintaining compliance. --- ### Parking violations Digital viewing, appeals, and payment for municipal citations. ### Toll violations Integrated resolution for unpaid tolls and automated detection systems. ### Red-light cameras Photo evidence display with structured appeal and payment workflows. ### Speeding violations Clear resolution paths backed by enforcement records and supporting evidence.